Hi Den, how can we help?
Hi Den, how can we help?
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Your identity is not fully verified
Identity verification helps us check that you’re really you. It’s one of the ways we keep Airbnb secure.
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Finding reservation details
Your Trips tab has full details, receipts, and Host contact info for each of your reservations.
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Cancel your home reservation as a guest
You can cancel or make changes to your home reservation in your trips.
Change the date or time of your service or experience reservation
When you book a service or experience, you can update the date or time depending on your host’s availability and their cancellation policy.
If your host cancels your home reservation
If your reservation is canceled by your host, you'll get a full refund. If the cancellation happens within 30 days of your check-in, we’ll help you rebook a similar place to stay, depending on availability at comparable pricing.
Payment methods accepted
We support different payment methods depending on the country your payment account is located in.
Add or remove a payment method
Find out how to manage your payment methods.
When you’ll pay for your reservation
Timing differs by the type of booking you’re making, how you're paying, and the location of the stay.
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Need to get in touch?
We’ll start with some questions and get you to the right place.
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